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There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
- Sam Walton
"Thank you EMI for your great service. Our recent orders have been received with speed and efficiency, and with competitive pricing. We are particularly impressed with you response time when we have a query, and going above-and beyond to ensure 100% customer satisfaction."
Agropur, Division Natrel
"EMI has worked incredibly hard to exceed our expectations. Every time I ask Mark to look for a product, he finds a selection of better products than I expect and at lower prices. He puts more effort than I could ask for and always follows up after deliveries to find out if I’m satisfied. Mark has turned EMI from my “trial” supplier to my regular supplier of promotional items, from the first order!Thank you for the great work!"
Aird & Berlis LLP
"Always ready and reliable, EMI is an excellent choice for all your promotional needs."
Alliance Films
"EMI has done a fantastic job sourcing promotional materials for our organization. They continually exceed our expectations with their outstanding customer service and ability to consistently deliver top of the line promotional products at the best prices."
Apotex Inc.
"I have been working with EMI for 2 years. I have found the process of ordering promotional items to be seamless. My rep has provided me with excellent suggestions and has always been able to source and provide all items I have requested. I look forward to continuing to work with EMI for all my marketing needs."
Appleby Pharmacy
"EMI continues to impress us with finding creative and innovative products to enhance our business branding. Their customer service and the attention we have received have been incredible. With fair prices and excellent quality products, we would be proud to recommend Mark Shields of EMI Promotional Products to businesses. We look forward to collaborating with EMI again in the future."
Bergel, Magence LLP.
"I recently organized a Continuing Education seminar for professionals. I was on a tight timeline and strict budget. EMI made the process of ordering swag effortless and almost enjoyable. When the need next arises for our organization to order more marketing and promotional items, EMI will be our “go to”."
B’nai Brith Canada
"Working with EMI for our promotional products has been a great experience; the staff is friendly, knowledgeable and always eager to assist. We really appreciate their quick response times from providing us with ideas and prices to having the order completed. I strongly recommend EMI for all your promotional needs!"
The Byng Group
"Working with EMI Promotional Products was an absolute pleasure. Not only did they provide me with what I had envisioned, but they had many great suggestions and their product was loved by all - the Convention was a hit! Great service, continuous follow-up and competitive pricing!"
Canadian Dairy Queen Co-op Ltd.
"We have worked with EMI Promotional Products for the past 2 years and their professionalism, reasonable pricing, and most of all, their reliability has made them our Number 1 choice for promotional items. When an item is needed, they are our first call. Thank you EMI!"
Christopher Terrace Retirement Residence
"EMI have been our supplier for promotional items for a number of years. Not only is Mark professional, reliable and very well priced, but Mark is also creative and a pleasure to work with. It is refreshing to deal with a company that understands my business and the needs of my customers and consistently suggests promotional products that are hugely successful. My company is always a major attraction at all trade shows because of the promotional products provided by Mark. I would highly recommend EMI to anyone looking for any type of branded and promotional products."
Classic Care Pharmacy
"As marketing director of a large company, I have had quite a bit of experience in utilizing different promotional companies. That is, until I found EMI Promotional Products. Once I utilized their services, I wouldn’t even think of going elsewhere. Whether it is sourcing new items, pricing, quality, or customer service, EMI is truly superb. Thank you for the unbelievable service."
"As a small business owner, I thought that developing a creative marketing campaign would be out of my budget. I was interested in doing something highly relevant and personalized for my best clients with no clue on where or how to begin. EMI helped me develop a focused and creative campaign that didn’t bankrupt my corporation and recognized what would please my best clients. Mark Shields is a true ‘Go Getter’ and his business-execution skills are highly evolved and adaptable. No hesitation in referring clients his way! CHEERS !"
CMC Venture Corp
"I highly recommend EMI Promotional Products. Mark and his team went out of their way to find the colour of shirt I requested. The response to inquiries was quick, turnaround time was very fast, and the service was excellent. Mark even delivered the order in person, which saved me a shipping fee. Terrific job everyone!"
Comfort Keepers Mississauga North
"We have used EMI on a number of occasions. They have always provided us with excellent service. Their understanding of effective promotional campaigns, has allowed us to keep our brand very visible at a very affordable price."
Dorplex Industries Limited
"Our experience ordering from EMI Promotional Products was truly a great one. Mark delivered not only on his word, but on an unbeatable price! Every person we dealt with in the process took just as much time attention to our account. We really appreciate that, and we will certainly be using EMI again!"
Etobicoke Ironworks Ltd.
"Mark, I just got the bags today and love them. The quality was much better than I was expecting and the price was amazing. We ordered similar bags from another company and they were thin and cheap and were $5.00 more a bag. These bags are durable and our logo looks great on them. I highly recommend EMI and their products. They even came a week ahead of my deadline!"
Garden Resources
"Prompt service and fair prices, Mark & Tatiana have located products we’re proud to put our firm name on. EMI has made marketing easy."
Gilbert, Wright & Kirby LLP
"I've been dealing with EMI Promotional Products for the past few years and consistently find their level of quality, service and value to be the best in the industry. Like many marketing professionals I am constantly bombarded by small promotional products agents wanting our business. The few times we have been lured into ordering by cheap prices we've regretted the decision. EMI is a company which understands marketing and branding and I have never regretted my decision to take their first call!"
"I just wanted to give EMI a well-deserved kudos for customer service. I feel so fortunate to have worked with them on many projects, the most recent one, an order of 10,000 stainless steel water bottles. From the first time we began working together, my rep was responsive, patient and fun to work with. The quotes were prompt with a visual of the product I wanted to purchase. We could not have successfully ran our campaigns without the EMI team effort!"
Heart & Stroke
"I was recently referred to EMI Promotional Products by a colleague and I very quickly realized that Mark and his team are proactive in satisfying their client's objectives and needs. They are competitive in their pricing and very prompt in their service. It was a pleasure dealing with Mark and I will continue to use this company for our promotional items."
Hull & Hull LLP
"I have been in the client service industry for many years and have therefore worked with many promotion material companies but none compare to the level of customer service and pricing that I receive from EMI."
Investigative Research Group
"We were referred to EMI by Classic Care and have been very pleased with not only their service but their innovative ideas. EMI and their team have provided friendly, professional, and speedy service to assist with our special events. Mark and his team indicated “We can make it happen” and they did. We definitely will continue to recommend EMI to colleagues. Thanks!"
Jarlette Health Services
"We have been working with EMI Promotional Products for over a year now and the service we receive from their staff exceeds our expectations. The products which were sourced were of excellent quality, the prices most competitive and the delivery time lines short. We will definitely be looking to EMI for our future promotional product requirements."
Medical Mart
"I worked with EMI for the first time this past year when I was challenged with finding something new, exciting and different for our trade show. The rep was terrific in helping me brainstorm and suggest promotional items that were suitable for our price range and perfect for our clientele. The end result was a big hit, and really increased the traffic at our trade show booth. I found Emes to be a very professional company that met their deliverables worry-free, and I would definitely recommend them."
Medical Pharmacies
"I was introduced to Emi Promotional Products a couple of months ago. I wasn’t sure exactly what I wanted but the team at EMI brought a selection of items to our first meeting within the price range I specified. They asked a lot of questions initially to understand our needs and came back with suggestions of products that I found both suitable and creative. The team was knowledgeable and provided exceptional service. I look forward to working with them again in the near future."
MediSystem Pharmacy
"Mark, I just wanted to let you know that the mugs for our trade show arrived. They look great and we are all very pleased. Thank you for your assistance with this, it was a pleasure working with you and your company. Getting these to us in 3 days could not have been easy. We will forsure use your company again."
Mineral Resources
"Thank you for your excellent job. The logos on the bags look great and the pharmacists love them. You recommended the perfect size to fit our creams. Additionally, the “fancy looking” memory sticks we handed out at the conference were in high demand and the clients appreciated getting a gift that they can take home and use. Well done! I look forward to working with you again in the future."
Narimya Pharmaceuticals Inc. and PIVINA Consulting Inc.
"I have been so pleased in working with the EMI promotional team. Friendly, professional, and speedy service – and always with a smile! My most recent order had tight deadlines but no specifics, and Mark was able to work miracles to keep us on track. My clients were thrilled with the items (as was I) and I continue to recommend EMI to colleagues. Keep up the great work!"
Preferred Health Care Services
"I have been using EMI's promotional items for over a year now. Having used many promotional companies over the years to help with the branding of different companies I have worked for, Mark and EMI deliver the right product, from ordering to delivery every time. EMI is a master of setting the exception and overachieving on what was discussed to leave us looking to place our next order with Mark and his team. When creating an identity in a busy industry Mark has been able to help Pulse Rx maintain a focus on what is important to us, supporting our Customers and Residents. I would not hesitate in letting people know who I use for our Branding solutions and look forward to a long business relationship with EMI in the future."
Pulse Rx LTC Pharmacy
"I contacted EMI Promotional Products with an idea my company had for a promotional item for a trade show we were exhibiting at. Mark’s experience led me in another direction which ended up being well accepted by the company and more importantly, really liked by the attendees at the trade show. Impressively, Mark’s idea was a lot less expensive than ours was. I am very pleased with the service and quality that I received from EMI Marketing and would highly recommend them to any company/organization looking for any promotional products."
RE Systems Group, Inc.
"We have recently switched providers to Mark Shields and EMI Promotional Products. They have done an excellent job sourcing quality promotional materials for our company. Mark's customer service is outstanding and he has consistently delivered on a very cost effective basis. We have also found Mark to be very responsive to tight timeframes and is able to deliver on deadline. The promotional items have also been very well received by our clients."
Reverfont Medical Services
"I was approached by Mark at an industry trade show and coincidentally was reaching the point where I needed to replenish our promo supplies. Mark came to my office, met with me, took the time to understand how we were using promo items, and was able to offer suggestions for products that were a bit unique. He took the time to personally deliver samples so that I could see the end product before ordering. The quotes and proofs that I received were professional and comprehensive, saving me from having to spend time clarifying information. One of the items we ended up ordering was a rush for a tradeshow, and Mark worked diligently to have it delivered on time. In a nutshell - it was easy working with Mark! I would certainly use EMI again."
Rexall Pharmacy
"EMI provided us with excellent customer service, timely responses, and quality products. All requests were dealt with in a timely manner, which is critical in our deadline-sensitive industry. The finished product was exactly what we hoped for – and more! I would highly recommend EMI based on their superior quality and friendly approach to business."
Rogers Media
"During the past year it has been my pleasure to work with EMI Promotional Products. The process of picking items, getting quotes and ordering is usually a process that I do not enjoy. However, EMI has taken most of the stress and worry out of the process. My rep was very helpful in getting quotes and answering any questions I had. My rep was always prompt with a response and whatever information I was requesting. The orders were tracked and the items were delivered timely, even ahead of schedule. I look forward to the opportunity to work with EMI again."
United Way
"Much of the clients who use my firm are referred by lawyers who have litigated against me in the past. When they have a conflict these lawyers refer clients my way. As you remember, last autumn I asked you to come up with a holiday gift that would be memorable, affordable and adequately reflect the appreciation felt for the confidence entrusted in me. While I trusted your expertise, I was pleasantly surprised at the response to the gifts. In a word – it was overwhelming. You have a shrewd insight and talent in choosing the appropriate item and, equally important, you were diligent and reasonably priced. It is over six months later and when I run into these people at court or at a conference I still receive thanks for the gifts. Given that these gifts seem to be used every day by the lawyers, you have succeeded in keeping me in everyone’s mind’s eye. Well done! Without doubt, we will be ordering again from you next year!"
Wagner & Associates
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